An interesting experience happened on one of my first visits. My school's worked hard to drill the importance of active listening and the tools for gentle interrogation of patients - "no leading questions!", "probe deeper!", "80% of communication is non-verbal!" etc. etc. Even so early in my medical career, these skills have proven invaluable.
Setting: Medical office, my first office visit
Characters: me, my partner, and a patient (40ish y/o female w/ ummm, well her pants off)
Me: So Ms. X, tell me about yourself.
Ms. X: (apprehensively) What'd you like to know?
Partner: Just tell us about your life and who you are.
Ms. X: Well, I work for the city of ___________ as a street flagger and i'm ___ years old. I have two kids and am single.
*Conversation continues for 10 minutes with no reference to why her pants are off*
Me: So what can we do for you today? (ready for her to explain the pants situation)
Ms. X: Well, ummm. I errrrr...I think I may have an ingrown toe nail.
Me: (nonchalantly) Oh, ok tell me about that while I have a look (i am now kneeling in front of her - yes, pants are still off).
*Conversation continues*
Partner: Ok, is there any other reason why you're here today?
Ms. X: Well, ummm. Yes. I uhhhh. I actually need a refill for my asthma prescription.
Me: Errrrr right. Sure I'll make sure the doctor deals with that. (silent moment)
*Conversation continues and my partner and I start asking deeper questions about her history and validate and normalize her concerns about her sexual history*
Me: So ummm...anything else?
Ms. X: Yes, actually I'm concerned I have herpes.
*My thoughts: Did I just manage to convince a woman I just met to tell me her deepest and possibly most sensitive concerns?"
*Conversation continues and we learn more about her life and everything that's led up to this point. Doctor comes in and prepares to examine her genitals*.
Me: Would you like us to leave?
Ms. X: Of course not! You made me feel so comfortable. Thank you!
Scene. I'll save you the details of the exam.
So sure, it's only been 8 weeks. But I think I've already learned one of the most important skills a doctor can ever possess - listening w/o judgement. Now the challenge is